“It Was Definitely a Scary Time”: I&T Analyst Recalls COVID-19 Challenges

Last year when COVID-19 began, our frontline health care team members jumped into action. Without hesitation, they continued to provide important medical care to all our patients. During this time, there were also many team members working behind the scenes and around the clock to keep our facilities running and ministry moving forward.

Meet McKinsey J. Moore, a Sr. Deskside Analyst, I&T at Bon Secours St. Mary’s Hospital. Hear firsthand about his experience at the beginning of the pandemic and how he worked with his team to make sure everyone had the technological support they needed. 

“When I first heard we were being asked to continue to work in person, I wasn’t exactly surprised but I was still feeling a little scared and unsure what would happen. My wife was seven months pregnant at the time, so I definitely didn’t want to get COVID-19 and then expose her or my five-year-old daughter. As time went on though, we were strongly encouraged to establish a workflow that consisted of us assisting users remotely from our office as much as we could. So that helped ease some of the fears.

In addition to IT tickets and a massive ongoing Windows 10 project, our main priority during the beginning of the pandemic was to immediately help everyone transition to working from home. We prepared extra laptops for people to take home, assisted with setting up IP virtual phones so users can still use their work phone numbers on their computers and helped teach many users how to use Zoom as well as VPN. Basically, we helped with whatever departments needed to adjust to remote work.

To be completely honest, nothing I have been through in my life could have really prepared me for the challenges during COVID-19. However, I just tried to remain positive as much as I could throughout the situation.

My team and the users we were working with were great. We were all dealing with the same mental and physical challenges at the time and I so appreciated everyone for being patient and understanding during the initial chaos. Additionally, the steady stream of information that came from our ministry’s leadership encouraged me and made me feel that things would be okay.

All in all, it was definitely a scary time. I am grateful I was able to avoid getting COVID-19. As a result of feeling so isolated from my friends and extended family this past year, it feels really good to be around people again. I am more appreciative of my time with loved ones now.

Also, I will be probably be more of a germophobe in life moving forward as well haha.”

Stay updated on what Bon Secours is doing related to COVID-19 and the COVID-19 vaccines.